If you have received items that are faulty or not what you ordered send them back to us (using the steps above) and we will cover the delivery cost of the return if it is within 30 days of delivery. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods. If returning items that are not suitable for either refund or exchange you are accountable for the delivery cost in returning it to us. ![]() Send your package using a recorded delivery method (always keep a copy of your receipt!) to the following address:.You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods. ![]() It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty, cards, manuals and accessories).Ĭustomers are accountable for return shipping charges. ![]() Any item (excluding food and underwear) can be returned to us for any reason provided it is returned in ‘showroom condition’, with its original packaging, tags and a valid receipt/delivery note. ![]() In the unlikely event that you are dissatisfied with your purchase from our website,please feel free to return your goods within 14 days of the purchase date for a full exchange or refund.
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